A partial payment solution (also called split payment, buy-now-pay-later payment, or installment payment plan), is a payment method allowing customers to break down the payment of their purchase over time, typically over several months. This allows customers to buy a product without having to commit a large sum of money in a single payment and rather spread it over time. At Rokoko, we support a partial payment platform called Splitit.

Upon payment at checkout, you can select Splitit to pay for your order. All you need to do is use a regular credit card (debit cards are not supported) and select how many months you would like to pay for your order. You get charged for the first monthly payment right away, and once per month thereafter. Installment payments are automated, so you don’t have to worry about anything.

Splitit will never charge you the full amount for your order, only the monthly instalments. You will receive email notifications when Splitit runs the fund authorisation (which ensures that you have the necessary funds available for the full amount, without actually charging them). This fund authorisation check is automated and can happen before every instalment but is not to be confused with a charge or a hold (i.e. there is no charge or hold for funds that would block them in your account, it's only a fund availability check).

No. Splitit charges your credit card every month as a regular installment reimbursement. Before you are able to check out your order, Splitit will verify with your credit card issuer that you have the full amount of your purchase available in funds (it will not block or reserve the funds, it will only verify that they exist). Splitit goes a long way in ensuring that you don’t have to commit a large sum of money at once, while at the same time ensuring that we as a merchant will get paid. At this time, however, it does not extend to loan financing options (we may implement this in the future).

For now, Splitit partial payments is only available to our customers located in the USA. We will notify users located in the rest of the world when this payment option is available to them as well (timeline not determined yet).

No. Using Splitit to place your order does not incur fees of any kind, you get charged as you would with any regular credit card payment method.

You can choose the following payment installment schedules: 3, 6, 9 or 12 months. The longer the installment plan, the smaller the monthly payments you will pay.

Yes, absolutely, our terms and your customer experience is the same regardless of your payment choice.

Yes, if you are lucky enough to receive a discount code from our team for a marketing promotion, it will work at checkout with any payment method.

No, using Splitit does not require setting up an account, it’s the same experience as paying with a credit card.

Splitit is currently only available to our customers located in the USA. If you are in this region but can’t see Splitit at the payment page upon checking out, please contact us at: sales@rokoko.com - we will be happy to help you.

Please ensure of the following for Splitit to work as expected:

1. Debit cards are not accepted, only credit cards.
2. Ensure that your credit limit is sufficiently high. Your available funds must be equal or higher than your total order amount (but you will only be charged for the monthly instalment upon payment).
3. Ensure that you are placing your order from the USA (if you use a VPN, it could cause issues).

If you are still running into an unknown problem when using Splitit at checkout, please contact us at: sales@rokoko.com - we will be happy to help you.